![]() ![]() Once the applied device is rd ready, for any other app/portal-related issues please contact your service provider or dealer. This service is only for the RD activation of devices, unblocking/hardware-related issues not be covered under this service. Maximum 2 attempts are done by the support team to connect over call, if the call is not picked/answered/unreachable from your side then you need to reach us to log the request. For Android users, instructions can be given over the phone call. Anydesk id is compulsorily required for fulfilling the support request and to do the necessary settings at the user’s end. ![]() The support team can support you remotely over your desktop/laptop/computer. You can log the support complaint through various support channels, WhatsApp/call/email/raising a ticket. You can also adjust your total amount in RD Service of any other eligible device purchased online or offline on the Radium Box platform. In case of cancellation of the RD order, will refund your RD registration amount after deducting processing fees( 50% of the paid amount). A prior appointment will be required to check the device remotely, once it is done then AMC will be applicable from the date of confirmation from the technical department. AMC validity will only be applicable after verification of the device by our technical team. In case of further issues, you will get direct support from the OEM. ![]() If the validation fails then we will escalate this issue to the Manufacturer or OEM and it may take time. You will get notified via SMS/ email, once the activation of the biometric device will be successfully done. Mantra MFS 100, SCL Safran OT Morpho MSO E2/E3, Cogent 3M CSD 200, Access StarTek FM220, Secugen Hamster Pro 20, Bioenable Nitgen, Precision. The serial number should be validated on the manufacturer's server OEM. ![]() For each RDService registration, your device must be sourced from a genuine seller, if the device belongs to a telecom or dealer invoice might be asked for further steps. Terms & Conditions * Kindly fill in all the requisite details for RD Installation Service / AMC Service very carefully, these details are not altered or updated once your registration for Aadhaar RD Service is processed over the server. ![]()
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